How Can We Help You?
Answers about cashback, codes and your account
Popular Help Topics
Quick answers to the most common questions
Getting Started
New to Tenmomo? Learn how to sign up and start saving
4 questionsGetting Cashback
Learn how cashback works, tracking times, and pending status
5 questionsCodes & Deals
How to find, copy and use codes at checkout
4 questionsAccount & Rewards
Withdrawals, account settings and your cashback balance
4 questionsBrowse Stores
See thousands of stores that pay cashback
A–Z directoryContact Support
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support@tenmomo.comBrowse by Category
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Getting Started
What Tenmomo is and how to sign up
Cashback Basics
How cashback works and tracking
Codes
How to find and use codes
Account & Rewards
Withdrawals and account settings
Store Directory
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Shop by Category
Find deals in your favorite categories
Privacy Policy
How we protect your information
Terms of Use
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Need More Help?
Our support team helps with cashback and account problems. We usually reply within one business day.
Frequently Asked Questions
Detailed answers to the 17 most common questions
Getting Started
What is Tenmomo?
Tenmomo finds codes that work at checkout and passes 100% of its commission back to shoppers as cashback. We partner with thousands of stores. You get codes, exclusive deals and cashback in one place.
How does Tenmomo work?
Find a store or a code you like on Tenmomo. Click through to the store's website and buy. The store pays us a commission for the sale. 100% of that commission goes back to you as cashback. You can also copy a code and use it at checkout to pay less.
Is Tenmomo free to use?
Yes. Tenmomo is free. There is no membership fee, no hidden charge and no subscription. Sign up, shop through our links and get cashback. The stores pay us, so you do not have to.
How do I sign up?
Click "Sign up free" at the top of any page and fill in your details. We send you a confirmation email. Confirm your address, and you can start to get cashback and use codes.
Cashback
How do I get cashback?
1. Log in to your Tenmomo account. 2. Find a store with a cashback offer. 3. Click Start Shopping or a deal link. Our link takes you to the store's site. 4. Buy as usual. When the store confirms the order, we add the cashback to your Tenmomo account.
How long does cashback take to appear?
Your cashback shows as "pending" when the store reports the sale. That is usually within a few days. It changes to "confirmed" when the store confirms the order. That usually takes 30 to 90 days. The store's return policy and speed set the exact time.
Why is my cashback still pending?
Pending means the store has not confirmed the order yet. Pending for more than 90 days? Contact our support team and we check it for you.
Can I use a code and get cashback at the same time?
We have not tested whether cashback tracks on an order that uses a public code. But some stores pay no cashback on some promotions. Check the deal details for limits before you buy.
Can I share my shopping links with friends?
Please share Tenmomo pages and codes with anyone you like. Cashback is for your own purchases, though, so please don't post the shopping links from your account, or the store address you land on after clicking through, for other people to buy through. Their purchases aren't eligible for cashback (see our Terms of Use). Your friends can sign up for free and get cashback on their own orders.
Codes & Deals
How do I use a code?
Find a deal on Tenmomo and copy its code. Go to the store's website and add items to your cart. Paste the code in the promo or discount field at checkout. The store takes the discount off your order total.
Do you check the codes?
We try to check every code before we list it on Tenmomo. Our team checks codes often and removes expired ones. But stores can change or stop a promotion with no notice. If a code does not work, tell us and we update it.
What's the difference between a code and a deal?
A code is text that you enter at checkout to get a discount. A deal is an offer that needs no code, like free shipping, a percentage off or buy-one-get-one. The deal applies by itself when you click through our link.
How often do you add new deals?
We add new deals and codes daily. We get new offers from stores each day, and our team picks the top deals by hand. Come back often, or check your favorite stores for what is new.
Account & Rewards
How do I withdraw my cashback?
When your withdrawable cashback reaches the $5 minimum, ask for a withdrawal to your PayPal account from your dashboard. We check each withdrawal by hand and usually pay it within 7 business days.
Can I change my account email or password?
Yes. Log in and open the Profile page. There you can change your email address, your password and your notification settings. For a new email address, you must confirm it before the change starts.
What happens to my cashback if I return a product?
If you return a product, the store takes back its commission. We then remove that cashback from your Tenmomo account. That is why cashback stays "pending" until the store confirms the order.
How do I contact support?
Email our support team at support@tenmomo.com. We usually reply within one business day. Include your account email and any order details, so we can help you fast.
Ready to Get Cashback?
Sign up free. Then use the cashback and codes on each store page.
